Our Policies

Scheduling Appointments

Appointments may be booked online, by calling or texting our salon number, or directly with your stylist. If you’re unsure which service to schedule, we’re always happy to guide you—simply reach out before booking.

Please arrive on time so we can give you the full experience you deserve.

New Guests

We love welcoming new faces to Salon Saint Ellis.

Some services may require a consultation prior to booking to ensure we reserve the appropriate time and achieve your desired result safely and beautifully. When required, we will book you for a consultation appointment before your service appointment.

Late Arrivals

We understand that life happens.

If you arrive late, we will do our best to accommodate you within the remaining appointment time. However, services may need to be modified to avoid impacting the next guest’s experience. If more than 15 min late, your service may need to be rescheduled.

Cancellations & Rescheduling

We kindly request at least 24 - 48 hours’ notice for cancellations or changes to your appointment.

Last-minute cancellations or missed appointments leave gaps that are difficult to fill and significantly impact our team. Repeated no-shows or short-notice cancellations will require a deposit to book future services.

No-Show Policy

Appointments that are missed without notice may be subject to a cancellation fee and may require prepayment before future bookings can be made.

We truly value your time and ask for the same consideration in return.

Deposits

Select services — particularly extensions or lengthy color correction — may require a non-refundable deposit at the time of booking. This deposit will be applied toward your final service total.

Children & Additional Guests

To preserve the calm, restorative environment of the salon, we ask that only guests receiving services attend appointments.

We adore little ones, but for safety and relaxation, the salon is best experienced without children unless they are receiving services.

If a child is screaming during the appointment, we will stop the service and ask that you reschedule.

If we see signs of lice or fungus that must be treated, we will discreetly let you know and will stop service. We will ask that you reschedule after treatment.

Redo/Adjustment Policy

Your happiness matters deeply to us.

If something doesn’t feel quite right, please contact us within 7 days of your appointment so we can make it right. Adjustments are offered for the original service only and do not include changes in style or color preference agreed upon during the consultation with your stylist after the fact.

Your satisfaction is our highest priority.

Health & Comfort

If you are feeling unwell, we kindly ask that you reschedule your appointment. This helps protect our team and other guests.

Payment

We accept major credit cards, debit cards, and other forms of payment as listed in the salon. Gratuities are always appreciated but never expected.

Our Promise to You

In return for these policies, we promise to provide exceptional service, thoughtful care, and an environment where you can truly relax and feel valued.

Thank you for trusting us with your time, your hair, and your presence.

Kindness goes both ways — and we are so grateful for yours.